ok44's Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, used, and protected on the ok44 platform.
Table of Contents
Introduction & Scope
ok44 is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest importance on the personal privacy of our users and are committed to protecting their information.
This Privacy Policy ("Policy") applies to ok44's website, mobile application, and all associated digital platforms. When you register an account on ok44, log in, or use any of our services, you are considered to have accepted the terms of this Policy.
Important: Please read this Policy carefully. If you disagree with any part of it, please contact our support team or stop using our services.
This Policy may be updated from time to time. An updated version will be considered effective from the date it is published on the website.
Data Collection
ok44 collects information from you through various methods. The types of information collected are described in detail below:
A. Information You Provide Directly
When you create an account on ok44 or use our services, you provide the following information:
- Full name and date of birth
- Email address and mobile number
- Financial transaction details (particularly related to bKash, Nagad, Rocket, Upay, or bank transfers)
- Identity verification documents (copy of national ID card or passport)
- Information provided when contacting our support team
B. Automatically Collected Information
The following information is automatically collected while you use the ok44 platform:
- IP address and device type
- Browser version and operating system
- Login date, time, and location (according to Bangladesh Standard Time)
- Gaming history and transaction records
- Information about which pages were visited on the site
- Referral source and session duration
C. Information Received from Third Parties
In some cases, we may receive information about you from third parties, such as identity verification services or payment processors. This information is used only to ensure service quality and to prevent fraud.
Purpose of Data Use
ok44 uses the information collected from you for the following purposes:
Account Management: Your information is used to create, manage, and secure your account, and to correctly identify you.
Transaction Processing: To complete deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, bank transfers) and to maintain transaction history.
Safety & Security: Information is analyzed to prevent unauthorized access, fraud, money laundering, and other illegal activities.
Customer Support: Your information is used to resolve your issues quickly when providing support via 24/7 live chat and email ([email protected]).
Service Improvement: Analytics are conducted to improve platform performance, introduce new features, and further enhance the user experience.
Communications & Notifications: To keep you informed about important account-related information, security alerts, and relevant promotional offers.
Legal Compliance: Your information may be used to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
ok44 never transfers your personal information to third parties for sale, rent, or exchange.
Data Storage & Security
ok44 follows industry-standard security technologies and strict procedures to protect your information:
A. Encryption & Technical Security
- All data transfers are secured using SSL (Secure Socket Layer) encryption.
- Sensitive information is stored in encrypted form on secured servers.
- Firewalls and intrusion detection systems remain active at all times.
- Regular security audits and vulnerability assessments are conducted.
B. Organizational Security
- Only authorized staff are granted access to your information on a need-to-know basis.
- All staff are trained on data privacy and security.
- Confidentiality agreements are signed with third-party service providers.
C. Data Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution, and enforcement of our agreements.
Your Responsibility: It is your own responsibility to keep your account password and login details secure. If you notice any suspicious activity, please contact us immediately.
Data Disclosure & Sharing
ok44 does not disclose your personal information to third parties except in the following limited circumstances:
A. Service Partner Providers
We work with trusted third-party service providers who assist in operating our services, such as payment processors, data hosting services, and customer support tools. These partners operate under strict confidentiality agreements and may only use information for specified purposes.
B. Legal Obligations
We may be required to disclose your information in response to a court order, legal process, or a valid request from a government authority. In such cases, we will always provide only the minimum information necessary.
C. Security & Fraud Prevention
Information may be disclosed when necessary to protect the rights, property, or safety of ok44 or its users. This includes activities carried out as part of anti-money laundering (AML) measures.
D. Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify you in advance.
Cookie Policy
The ok44 website uses cookies and similar technologies to improve your browsing experience. The types and purposes of cookies are described below:
Essential Cookies
These cookies are essential for the basic functioning of the website. They manage your session, maintain your login state, and ensure security. Disabling these cookies may prevent the website from working correctly.
Functional Cookies
These cookies are used to remember your preferences, language selection, and other customizations, so you do not have to reconfigure settings each time you visit.
Analytics Cookies
These cookies are used to analyze the number of visitors, popular pages, and usage patterns on the website. This information helps us continually improve our services.
You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some features of ok44.
Your Rights
As a user of ok44, you have the following rights regarding your personal information:
Right to Access & Correct Information
You can access your stored information at any time by logging into your account. To correct inaccurate or incomplete information, you may contact our support team.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing disputes.
Right to Data Portability
You may request a copy of the information stored about you in a structured format.
Right to Object to Processing
You may object to your information being used for marketing purposes and request to opt out of such communications.
To exercise any of the above rights, write to us at: [email protected] — our team is ready to assist in both Bengali and English.
Protection of Minors
ok44 provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors.
An age verification process is followed at the time of account registration. If we become aware that a minor has created an account on our platform, the relevant information will be deleted and the account will be closed immediately.
If you believe a minor has gained access to our platform, please contact us immediately at [email protected].
The 21+ rule strictly applies. Online gaming is for adults only — ok44 places responsible gaming as its highest priority.
Third-Party Links
The ok44 platform may include game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and other third parties.
These service providers may have their own privacy policies. We are not responsible for the policies or practices of these third parties. It is your own responsibility to familiarize yourself with their policies before playing their games on our platform.
However, we ensure that all our partners comply with international data protection standards and meet our requirements.
Policy Changes
ok44 reserves the right to change or update this Privacy Policy from time to time. When significant changes are made to the Policy:
- A notice will be published on the website.
- Where applicable, a notification will be sent to your registered email address.
- The "Last Updated" date at the top of the Policy will be changed.
If you continue to use ok44's services after changes are published, you are considered to have accepted the updated Policy. If you have any questions about Policy changes, please contact [email protected].
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, do not hesitate to get in touch with us. ok44's dedicated support team is always ready to answer all your inquiries.
Speak directly with our team:
Available 24/7 — in Bengali and English
We try to respond to your request as quickly as possible. For more details, visit our FAQ page.